Strategic goals and measures of success

Strategic goals

Most often Clients precisely define us the following strategic objectives

  • Increase the number of users on the page
  • increase the number of leads
  • increase the number of business meetings
  • increasing the number of Clients
  • Increasing customer value
  • reduced churn
  • Increase customer satisfaction and loyalty
  • Increasing the revenue of the Company / Project
  • Reduction of costs
  • Suspension of profitability

Metrics of success.

We assess the effects of our cooperation with customers by identifying KPI (Key Performance Indicators), including,

  • Number of new Orders
  • Number of new customers
  • Number of Recovered Clients
  • Customer Satisfaction Index – SRP ©
  • Customer migration rate – churn rate
  • Average Monthly Value of ARPU Client (Average Revenue Per User)
  • Productivity – the number of products per customer CpC (Product per Customer / Client)
  • Long-term Customer Value – CLV (Customer Lifetime Value)
  • Lifetime Value Customer Lifetime Value Customer (LVC)
  • Break Even Point (BEP)