We have experience in preparing, realising and monitoring all kinds of Customer service. Basing on our Team’s competences, we optimise processes of direct communication.
Firstly, it is important to properly use potential already existing in the company. It is hidden in a Team, products, services, and all databases, i.e. bases of existing, former and potential Customers.
It is also advisable to use bases of our business Partners.
Still, the most important thing is proper Customer service. As we know, it involves not only the Customer Service Office. Every employees in the company, as well as the employees of an outsourcing company who have contact with the Customer, have an influence on the Company’s image. This is why monitoring of every processes and customer surveys are so important.