Case Study 11
Project: complex support concerning communication with Customers.
Customer: a company from the telecommunications industry
Scope of services: Making the Customers being loyal, reaching new Customers. Anti-churn actions. Modifying Agreements with the Customers by phone for the company overtaking Customer’s business.
Effects: During an intensive cooperation with our Team, the Customer has achieved:
The cooperation has increased an income from few million to few milliards.
During last two years of cooperation, we have achieved a significant churn reduction and increased Customer’s mark-up to over 25%.
Case Study 12
Project: advising, providing the base, reaching and retaining the Customers and increasing their value
Customer: a newly established company from the telecommunications services industry
Scope of services: comprehensive service concerning communication with the Customers, including supervising couriers receiving Agreements signed by the Customers. Realisation of the Customer’s strategic projects.
Quantity: in 10 years we have reached about 1 million new Customers.
Effects: During the first five years, our Customer have achieved the biggest (over 4%) share in a local communication structure, taking into consideration very high competitiveness on the telecommunications service market. Quality and effects of our services has scored high assessments in the Customer’s independent research. It is worth highlighting that in that time the Executive Board in the company has changed 3 times. Our Team realised the most important Projects.
Case Study 13
Project: Hotline service, providing databases, dispatches. Services provided
for few years, from the beginning of the telecommunications market liberalisation.
Goal: generating leads based on phone calls with Potential Customers who considered changing their telecommunications operator.
Customer: a company leading on the Polish telecommunications market
Scope of services: organisation and service of the hotline, providing information and enhancing the Customer to choose our Customer’s services. Properly encouraged potential Customer (Lead) was processed to sales department of out Customer in order to sign an agreement.
Providing bases to reach the Customers and to plan strategic investments of our Customer.
Quantity: basing on the leads provided by us, 60 marketers working in the Customer’s CC didn’t manage to service interested Potential Customers.
Effects: our services influences an increase in the market share in the fifth year of the cooperation by 88% comparing to the last year.
Case Study 14
Project: Paszporty Polsatu
Customer: a digital television company
Scope of services: advising, building databases, daily deduplication of the very big base,
managing the base. Providing bases to business Partners, always with a consent of the base Owner.
Effects: Building a base with 1.7 million records in two months.
Cyfrowy Polsat -, hotline creation and service. In first two months, we have helped the Customer to reach 100 000 Customers. In a short time, Cyfrowy Polsat became an unquestionable leader in the digital television industry.
Case Study 15
Project: Launching a new product on the market.
Customer: a digital television company
Scope of services: advising. Training a Team of 500 people to service the hotline.
Hotline service. Organising cyclic multi-component and personalised dispatches.
Verifying potential Customers in terms of creditworthiness. Cross selling and up selling Organising and servicing loyalty programmes, including organising purchase processes and installing antennas on roofs. Anti-churn actions. Increasing number and value of the Customers.
Quantity: with our support, in a first quarter, the Customer have reached 100 000 end Customers.
Our initial and further actions have contributed to reaching over 3 million end Customers.
Effects: Help in becoming a leader on the Polish market and one of the biggest companies in the EU market.
Case Study 16
Project: Advisory service Project realised in a form of a Call Centre within the framework of Business Activity Central Register and Information Record (CEIDG) for the Ministry of Economy. Result: 100%.
Goal: high quality service concerning providing information for the employees of the Economy Department who have been registering new companies in CEIDG and providing information to the end Users, i.e. the companies that wanted to be registered by the CEIDG system.
Customer: The Ministry of Economy.
Target market: City and Municipality Offices, Companies, Private Entrepreneurs.
Scope of services: providing additional information by Hotline Call Center service to the Officials servicing the Project, Economic Entities and Private Entrepreneurs concerning the new digital Project.
Effects: Helping the Ministry of Economy in launching the Project, so that from 1 July 2011 every entrepreneur may register a company via Internet using a CEIDG form. At tender stage, our company has scored 100/100 possible points. Launching a hotline and gaining extensive knowledge by the Consultants in a relatively short time was conducted very efficiently. Project assessment was very high.
This Project was awarded with an EU award for the best digitalisation Project.